Our GeckoPlay Responsible Gaming

Our Commitment to Safe Play

We at GeckoPlay Casino hold a licence issued by the Gambling Commission of Great Britain (account number 39326), and we take the responsibilities that come with that licence seriously. Our platform is built around the principle that gambling should remain an enjoyable leisure activity. We actively monitor player behaviour, provide a comprehensive suite of protective tools, and maintain full transparency about the risks associated with gambling. You can verify our licence status directly at the public register entry at registers.gamblingcommission.gov.uk/39326.

Here at Gecko Play Casino, we proudly display our affiliations with GamStop, GamCare, GambleAware, Take Time To Think, and the National Gambling Helpline. These partnerships reflect our genuine belief that responsible gaming support must be accessible, visible, and genuinely useful to every player.

Recognising Problem Gambling

Our GeckoPlay team understands that gambling problems can develop gradually and may not always be immediately obvious. We encourage you to regularly reflect on your gaming habits. You may wish to consider whether any of the following apply to you:

• You spend more time or money gambling than you originally intended
• You feel anxious, irritable, or restless when you are not gambling
• You gamble to escape stress, anxiety, or personal difficulties
• You chase losses in an attempt to win back money you have spent
• You hide your gambling from family, friends, or colleagues
• Gambling is affecting your relationships, work, or financial situation
• You borrow money or sell possessions in order to fund gambling

If any of these signs feel familiar, we strongly encourage you to make use of the tools and resources available through GeckoPlay Casino and through the independent support organisations listed below. There is no shame in seeking help — and we are here to support you every step of the way.

Our Responsible Gaming Tools

We at GeckoPlay provide a full range of account management tools designed to help you stay in control of your gaming activity. These tools are available to you at any time, and we encourage every player to make use of them proactively — not just when things feel out of control.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your Gecko Play account. Once a limit is in place, it takes effect immediately when reduced and cannot be increased until the relevant cooling-off period has passed. This ensures that any limits you set genuinely protect you from impulse decisions.

Session Time Limits

Our GeckoPlay platform allows you to set limits on the length of individual gaming sessions. When your chosen session time is reached, you will receive a clear notification and, depending on your settings, be logged out automatically. This tool helps you keep track of the time you spend playing.

Reality Checks

At Gecko Play Casino, we offer reality check reminders that appear at intervals you choose during your session. These on-screen notifications show you how long you have been playing and how your balance has changed, giving you a regular prompt to pause and reflect.

Loss Limits

You can set a limit on the amount you are willing to lose within a defined timeframe. Once your GeckoPlay loss limit is reached, further play will be paused for the remainder of that period. We recommend setting this limit before you begin playing, as part of a healthy gaming routine.

Self-Exclusion and Cooling-Off Periods

If you feel you need a break from gambling, our Gecko Play platform offers cooling-off periods that temporarily suspend your access to your account. Alternatively, if you believe you need a more significant break, you can request a longer self-exclusion period. During any self-exclusion, you will not receive promotional communications from us, and your account will be closed to play.

GamStop — National Self-Exclusion

We are registered with GamStop, the UK's national self-exclusion scheme. If you register with GamStop, your self-exclusion will apply automatically across all UK-licensed online gambling operators, including GeckoPlay Casino. We strongly recommend this option if you feel that a single-operator exclusion may not be sufficient. You can register at www.gamstop.co.uk.

Our Safemate Feature

Here at GeckoPlay, we have developed a dedicated responsible gaming hub called Safemate, accessible directly from the site navigation. Safemate brings all of our responsible gaming tools into one clear, easy-to-use section of your account. You can manage your limits, request a break, review your gaming history, and access external support resources — all from one place. We built Safemate because we believe that responsible gaming tools should never be hard to find.

How We Monitor Your Wellbeing

Our GeckoPlay team actively monitors customer interactions for strong indications of gambling-related harm. Where our customer interaction monitoring framework identifies such indicators, we will act. This may include immediately restricting your account from further deposits and gameplay while we assess your situation. In some cases, we may reach out proactively to discuss the tools and support available to you. We do this not to inconvenience you, but because your long-term wellbeing matters more to us than short-term activity on our platform.

Support for Under-18s

At Gecko Play Casino, gambling is strictly for adults aged 18 and over. We perform age verification checks as part of our registration and KYC process, and no player may deposit or gamble without completing these checks. We also encourage parents and guardians to make use of third-party parental control tools to prevent underage access to gambling websites. We recommend the following services:

• GamBan – blocks access to all gambling websites across your devices
• Net Nanny – parental control software for family devices
• Bark – monitoring and filtering tool for younger users
• Circle – home network control for managing online access

External Support Organisations

We at GeckoPlay Casino want you to know that expert, confidential help is always available. If you feel that gambling is having a negative impact on your life, please reach out to one of the following trusted organisations: