GeckoPlay Privacy Policy

At GeckoPlay, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit and use our website at geckoplay.co.uk. We are operated by Skill on Net Ltd, registered in Malta under Reg. No. C50024, with a UK processing agent, Skill on Net Limited (registered number 14264775), Suite A, 4-6 Canfield Place, London NW6 3BT, United Kingdom. We are licensed by the Gambling Commission of Great Britain under account number 39326. By using our platform, you agree to the terms set out in this policy. If you have any questions, you can reach our Data Protection Officer directly at dpo@geckoplay.co.uk.

Who We Are and How to Contact Us

We operate GeckoPlay Casino as a UK-licensed online casino regulated by the Gambling Commission of Great Britain. Our services are available exclusively to players based in Great Britain. As the data controller responsible for your personal information, we are committed to handling your data lawfully, transparently, and securely. If you have any concerns about how we process your personal data, please contact us at dpo@geckoplay.co.uk. We will respond to all data-related enquiries promptly and in accordance with applicable UK data protection law.

What Personal Data We Collect

When you register and use our GeckoPlay platform, we may collect the following categories of personal information:

• Your full name, date of birth, and contact details including email address and phone number
• Your residential address and proof of identity documents for verification purposes
• Financial information, including payment method details, transaction history, and deposit and withdrawal records
• Account login credentials and security information
• Gaming activity, including game history, session data, wagering patterns, and bonus usage
• Device and technical data, such as your IP address, browser type, and operating system
• Communications you send us, including live chat transcripts and email correspondence
• Responsible gambling information, including any self-exclusion or account limitation requests you make

We collect this data directly from you at registration, through your use of our GeckoPlay Casino services, and through automated technologies such as cookies and tracking tools embedded in our website.

How We Use Your Personal Data

At GeckoPlay, we use your personal data for the following purposes:

• To create and manage your account, verify your identity, and process your deposits and withdrawals
• To fulfil our legal obligations as a Gambling Commission licensee, including age verification, anti-money laundering checks, and responsible gambling monitoring
• To deliver the gaming services you request, including access to our 5,400+ slots, live casino, roulette, blackjack, and jackpot games
• To administer promotions such as our welcome offer of 50 free spins, Daily Picks, Slots Tournaments, and the Saturday Prize Twister
• To detect and prevent fraud, collusion, and prohibited practices including advantage play techniques
• To send you relevant marketing communications, where you have given us permission to do so
• To monitor for signs of gambling-related harm and, where necessary, apply account restrictions or limitations
• To improve and personalise your experience on our platform

Legal Basis for Processing

Our GeckoPlay team processes your personal data on the following legal grounds:

• Contract performance: We process data that is necessary to provide you with our gaming services and fulfil our obligations under our Terms and Conditions.
• Legal obligation: We are required to process certain data to comply with our Gambling Commission licence conditions, anti-money laundering legislation, and other applicable UK law.
• Legitimate interests: We may process your data where we have a legitimate business interest, such as fraud prevention, platform security, and service improvement.
• Consent: Where we rely on your consent, such as for marketing communications, you may withdraw that consent at any time by contacting us at dpo@geckoplay.co.uk or by updating your account preferences.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on the GeckoPlay website to ensure our platform functions correctly, to measure performance, and to personalise your experience. Cookies allow us to remember your preferences, maintain your session when you log in, and analyse how players interact with our site. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our site. For more detailed information about the cookies we use, please refer to our separate Cookie Policy.

How We Share Your Data

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary:

• Our payment processors and financial partners who facilitate deposits and withdrawals, including providers such as PayPal, Visa, Mastercard, Apple Pay, Paysafecard, and Truelayer for Instant Bank Transfer
• Identity verification and fraud prevention service providers
• Our game suppliers and technology partners who power the GeckoPlay Casino games library
• Regulatory authorities, including the Gambling Commission of Great Britain, where we are legally required to disclose information
• GamStop, GamCare, and GambleAware as part of our responsible gambling obligations
• Law enforcement or other competent authorities where required by law or court order

All third parties with whom we share data are required to handle it securely and in compliance with applicable data protection law.

Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. As a Gambling Commission licensee, we are typically required to retain certain records for a minimum of five years following the closure of an account. Where data is no longer required, we will securely delete or anonymise it.

Your Rights

As a user of our GeckoPlay platform, you have the following rights under UK data protection law:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct any inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restriction: You may ask us to restrict the processing of your data in certain situations.
• Right to data portability: Where processing is based on consent or contract, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact our Data Protection Officer at dpo@geckoplay.co.uk. We will respond within the timeframe required by applicable law. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data correctly.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our GeckoPlay Casino platform uses industry-standard encryption and secure server infrastructure. Access to personal data is restricted to authorised personnel only, and all staff who handle your data are trained in data protection obligations. Despite our best efforts, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security. We encourage you to use a strong password for your account and to contact us immediately if you suspect any unauthorised use.

Responsible Gambling and Data Processing

At GeckoPlay, we are committed to safer gambling. As part of our responsible gambling obligations, we monitor account activity for signs of gambling-related harm. Where we identify strong indicators of such harm through our customer interaction monitoring framework, we may restrict your account from further deposits and gameplay, and we will assess whether to prevent or allow completion of any bonus in progress. Data processed in this context is handled in accordance with our legal obligations as a Gambling Commission licensee and our duty of care to players. Our Safemate responsible gambling section provides access to tools including deposit limits, session limits, and self-exclusion options. We are registered with GamStop, and our footer carries the Gambling Commission mark, GamCare, GambleAware, Take Time To Think, and the National Gambling Helpline number.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by posting the updated policy on our website or by sending you a notification via the contact details associated with your account. We encourage you to review this page periodically. Your continued use of our GeckoPlay Casino services following any update constitutes your acceptance of the revised policy.